Terms & Conditions

Luggage allowance varies depending on the airline chosen. We highly recommend using soft bags for local flights, as they are essential due to limited space and weight restrictions on light aircraft. Hard suitcases, such as those of the Samsonite type, may not fit easily, if at all, into the cargo compartment. Additionally, please try to utilize soft duffle bags instead of hard suitcases when traveling in safari vehicles, as storage space is limited.

A binding contract will come into existenc once Trav-Interactive and you agree on the itinerary and quote provided for the same. The booking will then be considered confirmed when an invoice is issued and paid for. Your contract will be governed by the laws of the country in which the supplier is located and will be subject to the exclusive jurisdiction of the Courts of that country.

When TRAV-INTERACTIVE  has accepted your booking, the date of the confirmation of the invoice activates the terms and conditions of the contract.  Confirmation of services is subject to payment of a deposit of 30% of the total invoiced amount.  The balance is to be paid not later than 60 days prior to commencement of the services.  When bookings are made within 60 days prior to the departure date, full payment is required immediately on written confirmation.  If payments are not received within the above time frame, Trav-Interactive reserves the right to cancel the tour which has been booked and retain any deposit received to set against expenses incurred in the booking of such a tour.

All bookings are subject to availability at the time of booking and cannot be guaranteed without deposit.

Prices are quoted in Kenya shillings (Kes) for local sales and United States Dollars (USD).  All prices are subject to change without prior notice.  Should prices or costs from suppliers increase due to inflation, currency depreciation, and fuel surcharges, then Trav-Interactive will not have any other option than to pass on the same to you.  All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of the supplier.

Please note that when your itinerary overlaps two seasons, the price will be prorated over the two seasons.  

Rates include but are not limited to the following services specified in the itinerary.  Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges or as will be indicated in each quotation.

Rates exclude (Unless otherwise specified), Medical Air Rescue services, Porterage, domestic Air Charters, Visa fees, beverages, laundry, telephone calls, scheduled flights, gratuities, and all expenses of personal nature.

NB: Flying doctor services are optional and available on request at prevailing market prices.

It is only applicable to one or two children under 11.9 years sharing a room with 2 adults. In the case of 2 children sharing a room with parents, the two children will share a bed, as most hotels/lodges cannot accommodate a fourth bed. Kindly note that child policies may vary by vendors and seasons.

Single rooms are available at supplementary cost but the suppliers do not guarantee singles. Suppliers will cup a maximum number of single rooms per group at a single-room rate. Exceptions may be provided subject to seasons of specified booking.

(a) Should you wish to make any changes to confirmed booking arrangements, Trav-Interactive will endeavor to assist. This will only be allowed for free on certain bookings but may come at a fee subject to availability of similar category bookings, flight rates, and related vendor policy.

(b) Trav-Interactive reserves the right to make changes to the brochure details, holiday arrangements and to correct errors both before and after you have booked the holiday. Limitless Safaris Ke reserves the right to substitute hotels of comparable status and make any changes in the itinerary where necessary based on prevailing deemed circumstances such as availability and forces or events beyond our control. In this event, Trav-Interactive will inform you at the earliest opportunity.

If the client/guest cancels their reservation the agency has to apply the following cancellation rules:

• 45-16 days before the safari date-15% loss of the total cost of the safari.
• 17-8 days before the safari date-30% loss of the total cost of the safari.
• 7-3 days before the safari date-50% loss of the total cost of the safari.
• 2 days to the date of safari -100 % loss of the total cost of the safari.

Although it rarely happens, and Trav-Interactive will do their utmost to avoid doing so, Trav-Interactive must reserve the right to cancel tours and other arrangements. Where your holiday is canceled (other than due to your default in payment) due to unavoidable circumstances beyond our control (e.g., overbookings), Trav-Interactive will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid.

The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier’s control. In these circumstances, the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where the supplier is forced as a result to cancel, delay, curtail, or change your holiday arrangements in any way or where the performance or prompt performance of the suppliers’ contractual obligations is prevented or affected.

In the unlikely event that a tour member has a dispute whilst on safari, this must immediately be brought to the attention (and put on record) of the local representative, hotel, lodge, or camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to Trav-Interactive within 21 days of the end of the tour, quoting tour reference, destination, and departure date. Trav-Interactive regrets it cannot accept responsibility for any complaints that are not notified entirely in accordance with this clause.

Trav-Interactive acts only as the agent for the suppliers and shall not in any event be liable for any negligence, breach of contract, or acts of omission on the part of suppliers, their employees, or any other agent. It shall be the responsibility of all customers, including (without limitations) tour members, tour operators, and travel agents, to read and familiarize themselves with the terms and conditions of suppliers. Trav-Interactive’s liability for its own negligence or breach of contract shall be limited to the tour price.

Serviceable safari transportation; minibuses, cars, Land Cruisers, and coaches will be provided according to the route and number of participants. Trav-Interactive reserves the right to employ the services of sub-contractors. Multi-lingual driver guides are provided on request.

For flying packages, clients will share vehicles with other guests booked at the hotel. For exclusive use, please check with Trav-Interactive for supplements, which will be subject to availability.

It is a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance (which is not supplied by Trav-Interactive) should fully cover all personal requirements, including death, personal injury, medical expenses, and repatriation in the event of an accident or illness, as well as cancellation or curtailment of the tour members’ personal property.

As a general rule, Trav-Interactive does not make hotel or lodge bookings only. In special circumstances, assistance can be given, but it is subject to a booking fee of US $50 per reservation per hotel.

Any special requests (e.g., for single rooms or a particular diet) must be notified in writing when the booking is made. While the supplier will endeavor to meet such requests, they cannot be guaranteed, and any failure to comply will not be a breach of contract.

Trav-Interactive services include flight re-confirmation and airport assistance within East Africa if clients are provided all services by Trav-Interactive. In cases where Trav-Interactive is providing part of the services and clients have other arrangements on their own, Trav-Interactive will only reconfirm where forwarding addresses or contacts are provided.

It will include flight re-confirmation and airport assistance within East Africa if clients are provided all services by Limitless Safaris Ke. In cases where Trav-Interactive is providing part of the services and clients have other arrangements on their own, Trav-Interactive will only reconfirm where forwarding addresses or contacts are provided.