Any complaints that may arise during safari travel should be communicated immediately or as it happens,to your tour manager(in writing via email/whatsapp) for on -site attention,verification and immediate correction.

A summary of the complaints(in case not addressed on site) shall be communicated to the company in writting within 15 days of completion of Safari tour for necessary action.

The complaints /issues raised shall be investigated and addressed within 30 days of formal complaint/issue receipt.